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| Here's what passengers look at for flight info at the airport |
Hong Kong International Airport is having major issues with its real-time flight and baggage collection information. It's so bad it's hard to resort to handwriting the information on whiteboards.
I kid you not.
The Airport Authority admitted the system "cannot be restored within a short period of time", and executive director Steven Yiu Siu-chung urged passengers to contact their airlines for flight details and budget enough time for check-in.
What is this? Back to the 1980s?
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| Staff member manually updates flight information |
Yiu said abnormalities in the computer system were discovered at 7am, and as a result real-time flight information could not be displayed in departure and arrival halls, and the authority's website.
"We commenced large-scale contingency measures after we confirmed that the system cannot be restored within a short period of time," he said.
While Yiu did not give an estimate on how much time would be needed to fix the problem, he stressed human error was not involved in the incident.
But many people missed their flights and blamed the airport authority for it.
One passenger surnamed Ng had a flight scheduled for 9.40am and entered the restricted area of the airport at 6am with no gate information on his boarding pass. However it wasn't until 10am when he found out where the gate was, and that he was one of six passengers who missed the flight.
"Airline staff told me it was the airport's fault. No one from the Airport Authority approached me with a solution, like how I will be compensated," Ng said, adding he did not know if he should book another flight or go back to Macau to fly from there.
"I am disappointed with Hong Kong International Airport. How can their risk management be qualified to tell good Hong Kong stories?"
Indeed. How can the HKIA not even have a backup system in 2024?
Indeed. How can the HKIA not even have a backup system in 2024?
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